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  1. How do I open an account with Citizens Bank of Chatsworth?

    Please come and visit one our locations and speak to a Customer Service Representative.

  2. Does Citizens Bank of Chatsworth have Safe Deposit Box?

    The Chatsworth Location offers Safe Deposit Boxes.

  3. Does Citizens Bank of Chatsworth set up Trust funds?

    Yes, Please come and speak to a Customer Service Representatives

  4. How much money do I need to open a checking account?

    $100.00

  5. How much money do I need to open a savings account?

    $100.00

  6. Does Citizens Bank of Chatsworth open IRA’s?

    Yes

  7. How do I do a stop payment?

    Please visit either location to complete the required form or visit our website to download a form, complete, and return to the Bank.

  8. How do I change my address?

    Please visit either location to complete the required form or visit our website to download a form, complete, and return to the Bank.

  9. If I lose my debit card, how do I get a new one?

    Contact Customer Service or call 800-383-8000 for assistance.

  10. How do I change my pin on my debit card?

    Contact Customer Service or call 866-590-4793 for assistance.

  11. Does CBC have debit card limits?

    Yes, the daily cash withdrawal limit is $305 and point of purchase limit is $505.

  12. Does Citizens Bank of Chatsworth have a 24 hour ATM?

    Yes, at both locations.

  13. If I will be using my debit card on a vacation, out of state, do I need to fill out a travel form?

    Please visit either location to complete the required form, visit our website to download a form, complete, and return to the Bank, or download and use the Shazam Bolts App.

  14. If I am not a customer at Citizens Bank of Chatsworth, can I still take out a loan?

    Yes, please contact a loan officer.

  15. What is the overdraft fee?

    $30.00

  16. How do I set up online banking at Citizens Bank of Chatsworth?

    Please visit either location to complete the required form, visit our website to download a form, complete, and return to the Bank.

  17. What do I do if I get locked out of online banking?

    Please contact Operations Department at 815-635-3134

  18. Does Citizens Bank of Chatsworth provide monthly bank statement?

    Yes you can receive a paper statement or electronic statement.

  19. How do I order checks?

    Please contact either location and speak to one of our customer representatives.

  20. Is Citizens Bank of Chatsworth a member of FDIC?

    Yes, Citizens Bank of Chatsworth is a member of the FDIC.

  21. How long do online transfers take?

    Online transfers are processed if submitted before 2:00 pm central each weekday excluding official holidays. Requests submitted on weekends and holidays will be credited the next business day.